Below is a list of Frequently Asked Questions covering some of the most common questions we respond to.

If you have further queries, please contact us and we would be happy to answer any questions you have.

What time is intake?

Intake time is between 10:00 am and 5:00 pm, Monday through Friday. If you are on any medications, please arrive with new written prescriptions so these can be bubble packed by our pharmacy. The use of unauthorized medication is prohibited. Discharges from the centre are between 10:00 am – 4:00 pm, Monday through Friday only.

What should I bring with me?

Clothing to bring:

Pack a supply (one suitcase or bag) of comfortable, casual, weather appropriate clothing (changing seasons), including a jacket or sweater for outdoors, socks and underwear, swim suit, workout attire, and gym shoes. Please note that laundry facilities are provided.

Personal effects to bring:

  • Soap
  • Shampoo
  • Toothpaste, toothbrush, & other personal toiletries
  • All prescribed medication
  • Personal Health Care Number

What can’t I bring with me?

Clothing not to bring: 

Revealing, tattered and/or torn clothing.  Clothing that depicts drugs, alcohol, sex, violence or gambling and clothing with offensive slogans.

Not permitted at the centre:

  • Computers, laptop, smart phones/assistants
    (After step nine, clients are permitted use of the Internet at the library only).
  • Cell phones – Client can access their cell phone once they have completed primary care
  • Personal stereo’s
  • Cigarettes/Tobacco
  • Lottery Tickets
  • Recreational reading materials
  • Products containing alcohol (i.e., mouthwash, aftershave, perfume, perfumed lotions, hand sanitizer etc.)
  • Laxatives
  • Mood altering drugs, nonprescription medications
  • Sharps of any kind (scissors, penknives, straight razors, etc.)

Clients must take all of their belongings upon discharge.

The program Director or staff may ask to check purses, packages, pockets and rooms at any time during the program.

What do I do with my medications?

It is important that clients advise the admissions staff of all medications they are taking. Include the name of the medication, the dosage and frequency administered, as well as the name of the prescribing physician. Bring all prescribed medications in their original containers. During admission you will be asked to turn in all medications (prescription and non-prescription) in your possession. Replacement medications will be blister packed and kept locked in the office as per our licensing requirements. Westminster House deals with People’s Pharmacy only. The use of unauthorized medication is prohibited.

Can I receive visitors, phone calls or letters?

For the first 14 days of treatment, clients will be on retreat in order to stabilize within the program and connect with peers; no visitors, letter writing, or phone calls will be permitted. Clients will be on the buddy system. Clients who have children less than 18 years of age will be supported to have one 15-minute phone call per week. Other exceptions include: Alcohol & Drug Counselor, Mental Health Worker and calls related to funding. Following the first 14 days of treatment, daily visiting hours are between 1:30pm – 3:30pm. Please inform your peers in group who will be visiting.

Can I smoke?

Westminster House is a tobacco free zone; clients are required to abstain from using tobacco products while in residence.